Quantitative Models For Supply Management †Myassignmenthelp.Com

Question: Examine About The Quantitative Models For Supply Management? Answer: Presentation The profitability of an association not just lies in the fruitful administration of the association however the way to progress lies in the successful administration of the various divisions in the association. The most significant method of controlling the efficiency of an association relies upon the compelling administration of the calculated division of the association. Coordinations is the point by point divisional clarification of an association and the utilization of the confounded activities that are executed and consolidated from inside (Christopher, 2016). This report covers the insights concerning the standards of Logistic Management regarding an association has been thought of. The association considered is Apple.Inc . Apple is the world biggest IT Company regarding income and resource and the universes second biggest cell phone maker. Established by Steve Jobs and Steve Wozniak, Apple has around 115,000 workers from everywhere throughout the world. Apple procures about $ 300,000 consistently and has additionally working money that the U.S treasury itself. Apple iphone has higher normal deals than everything that even Microsoft brings to the table. The whole brand is worth US$ 118.9 billion and is the universes most esteemed brand, after Microsoft and Google (Chan, Pun Selden, 2013). Apple has around 475 Apple store in 22 nations. In the principal quarter of the year 2014, Apple produced income more than Google, Face book and Amazon joined together and was worth more than the entire Russian Stock market. The uniqueness of Apple lies in the certified advancements that are mulled over while making its items, making it one of a kind and valued. The companys gainful assembling and the coordinations assist it with propelling fresher items without having it to keep up enormous benefit using inventories. The reason for this report is to intently recognize and break down the coordinations the board of Apple.Inc and to distinguish the activity the executives that makes it one of the best brands around the world. Interfaces This segment for the most part accentuates on the relational and interfunctional coordination between the coordinations and the three center regions in particular the creation, showcasing and the account. The completed item requires accomplishment of crude materials ,parts and segments, that triggers the buying conduct and the exercises (Slack, 2015. The amount of the approaching materials and parts acquired by buying is frequently instrumental in deciding the quality if the completed item with respect to deals and appropriation. For this situation, regarding the coordinations, the creation and the gracefully chain of Apple is solid. The explanation behind this is, Apple center in building up the equipment, programming and the related computerized administrations than simply centering in one perspective. This aides in giving an unparalleled client experience, permitting Apple to catch higher edges as far as its items and administrations. Frequently the apparatus that are utilized in type creation are selective in nature because of the extraordinary agreements or because of the way that Apple is enormous enough for an excess for the machines and types of gear turns out to be very long. Apple makes itself one of a kind as far as creation since it approaches its provider at a cost quote and an itemized representing how the producer would meet the statement, which incorporates the work, material charge and the anticipated benefit. The providers can be hit with a punishment in regards to the quality related issues and the guarantee claims. On the more brilliant side, because of this system Apple doesn't gets request estimate for new items and they have a lot of steadfast benefactors who are eager to hang tight for the new items This is incredibly essential in making immense showcasing buzz (Chandler Werther, 2013). As far as coordinations the creation, Apple works in mystery regarding the flexibly of the key segment and specifically the custom parts that are utilized in order to secure the uniqueness of the items so as to maintain a strategic distance from spillage. The principle objective of this technique is to secure the plan and guarantee an enormous advertising sensation when the item really hits the market. As such, Logistic administration is between related with the advertising system of Apple (Eden Ackermann, 2013). Hypothetically, Logistics and money of any association are totally various sides, where coordinations is a totally client erratic administration though the account is the administration that don't have confidence in hindering the progression of money through noteworthiness and stock. Apple has made a notoriety through its administration and coordinations so most likely the money the board would not be tremendously influenced by the Logistics the executives because of the brand notoriety it has earned through showcasing and creation quality (Hill, Jones Schilling, 2014). Apple has consistently kept up its notoriety by the commendable estimating of its items and the clients are additionally ready to buy its items at any cost and deal with the ideal income by its all around kept up the executives and valuing techniques (Chen, Li, Zhou, 2012). From the viewpoint of cost viability, with an endeavor to bring down coordinations costs by uniting littler shipment and utilizing a more slow method of pulling would build the lead-time and would likewise expand the stock acquiring costs. This would thus hurt the client administrations through the postponed conveyances. Consequently, it tends to be legitimized that the adjustment in coordinations conduct legitimately impacts the effectiveness and capability of creation and advertising. Specifically, coordinations are firmly identified with showcasing through their commitment in customer administrations. Request cycle The course of action of the dispersion arrange has been defined in such a way, that the distribution centers and the retail location of Apple gets enough supp[y to satisfy significant levels of need now and again. The topping off of the stock in the retails stores in a 24 hours window cultivates an effective technique for wiping out the unavailable emergency in the retail outlets. Apple gets the key materials from its providers and transports the segments to the creation plant in China that completes amassing methodology (Mangan Lalwani, 2016). Getting client orders, Apple ships and conveys the item legitimately to the customers. The thought or idea of providing through online is quicker conveyance of the items to the clients who can't connect with the retails stores. To perform better in providing its items, Apple has put vigorously in sites. Apple is apparently perhaps the best organization in wording gracefully chain the executives (Stadtler, 2015). Apple puts forth every conceivable attempt to convey its items to the clients who request on the web. This procedure is encouraged by 1 snap include that has been consolidated by Apple. Each client who are requesting their items online can benefit the office by marking into the Apple account that should be made. The element should be enacted and the make the choice of the ideal item to buy and afterward click the Buy with 1 snap alternative. Without making a substantial Apple account clients can't benefit this office. Apple attempts to make its request handling in time and brief and in spite of that, it faces reaction because of overwhelming requesting and pinnacle times encompassed by occasions that outcomes in the postponements. Apple puts forth every conceivable attempt to convey its items to the clients so as to keep up a decent connection with the clients. Despite the fact that the lead-time is given, the delivery time may differ contingent on the stocks and accessibility of the items. To make the procedure successful, the clients are appropriately educated about each progression of preparing in the request (Tayur, Ganeshan Magazine, 2012). One of the significant reverse discharges that Apple faces is slamming of the online request providing framework. This episodes as a rule happens because of the falling of the ATTs online framework due to over-burdening, account security breaks and because of the variances in the server. This generally brings about a complete disorder where the requests can't be taken internet upsetting the whole request handling framework. The request preparing frameworks can be viably improved by partitioning the servers through which the request procedure can be diverted rather than one focal server, which can be respected to unscrupulous hacking and viral assaults. Framework accidents can be amended with occasional investigating methods and making a more made sure about stage. Brief arrangement of request handling and conveyance can be encourage by keeping up a decent and sound connection with the providers. Legitimate activity and compelling measures ought to be taken after the items have been provided to the clients to keep up a decent after business chart and a sound connection with the supporters (Goddard et al., 2012). Extemporizing more established handling frameworks are important to powerful expand the profitability of the organization. Stock administration The essential key to accomplishment of Apple is its stock administration. Apple has made a gigantic scope of items and gadgets that were intended for various purposes. A portion of the inventories incorporated the ipad, Mac book, Mac book expert, I telephone, keen spreads and significantly more. Despite the fact that a portion of the items didn't have a potential for success to thrive itself in the worldwide market, yet it left its imprint simultaneously. The prime adage of Apple is to accept that people and mechanical advancements are indistinguishable. So as to accomplish such an objective Apple underscores and adopts an alternate strategy. The selection of new inventive showcasing strategies to set its imprint in the worldwide market. Apple applies the plan ideas in an inventive manner that is instrumental in molding the presence of the considerable number of gadgets under a similar brand. This idea centers around the brand esteem that is accomplished through the client direction as Apple accepts and follows a similar incentive exceptional. Apples little-known technique lies with the multifaceted nature of I

Network Monitoring And Management System Information Technology Essay

System Monitoring And Management System Information Technology Essay Aâ literature reviewâ is a collection of content that plans to audit the basic purposes of current information including meaningful discoveries just as hypothetical and methodological commitments to a specific point. Writing surveys areâ secondary sources, and in that capacity, don't report any new or unique exploratory work. Regularly connected with scholarly situated writing, such asâ theses, a writing survey generally goes before an exploration proposition and results segment. Its definitive objective is to carry the peruser fully informed regarding ebb and flow writing on a subject and structures the reason for another objective, for example, future research that might be required in the territory. A very much organized writing audit is portrayed by aâ logicalâ flow of thoughts; ebb and flow and important references with reliable, appropriateâ referencing style; legitimate use ofâ terminology; and an impartial and complete perspective on the past research on the subject. 4.1 Domain Research 4.1.1 Network Monitoring and Management framework 4.1.1.1 Introduction to the utilization of Network Monitoring and Management framework At whatever point there is essential data in an association there must be some specialist who needs to give safety efforts to that data. This is on the grounds that this indispensable data can be a type of marketable strategies, client subtleties or any sort of private tenders that is imperative to authoritative advantage. Any opponent organization can pick up benefit in the event that it has gotten to those data using any and all means. In this way here emerge the need and utilization of system observing framework that will have the option to screen the exercises of its customer. Besides in each organization one can expect there will be one system director. Be that as it may, when the quantity of machine expands it is hard to deal with those machines physically. Assume one have to introduce a projects in the customer PC, the chairman needs to go to that PC and afterward introduce. It is truly tedious to go to every single PC for commencement and wrapping a set up process. Another approach to tackle this issue is to recruit more representatives for upkeep of the machines. Presently this will be exorbitant issue. So the utilization of Network Monitoring and Management together structures a significant piece of hierarchical PC organize in day to life. 4.1.1.2 Network Monitoring and Management System The termâ network monitoringâ describes the utilization of a framework that continually screens aâ computer networkâ for moderate or bombing parts and that tells theâ network administratorâ (via email, pager or different cautions) if there should arise an occurrence of blackouts. It is a subset of the capacities included inâ network the board. While anâ intrusion recognition systemâ monitors a system for dangers all things considered, a system checking framework screens the system for issues brought about by over-burden and additionally slammed servers, arrange associations or different gadgets. Viable anticipating a system the board framework necessitates that various system the board undertakings be performed. The system the board framework ought to find the system stock, screen the wellbeing and status of gadgets and give alarms to conditions that sway framework execution. Anâ intrusion identification system (IDS) is a gadget orâ software applicationâ that screens arrange or potentially framework exercises for malevolent exercises or approach infringement and produces reports to a Management Station. Interruption anticipation is the way toward performing interruption recognition and endeavoring to stop distinguished conceivable incidents. Intrusion identification and avoidance frameworks (IDPS) are fundamentally centered around recognizing potential occurrences, logging data about them, endeavoring to stop them, and announcing them to security administrators.â IDPSs have become a vital expansion to the security foundation of almost every association. System managementâ refers to the exercises, techniques, methods, and instruments that relate to: Activity manages keeping the system (and the administrations that the system gives) fully operational easily. It incorporates checking the system to spot issues as quickly as time permits, in a perfect world before clients are influenced. Organization manages monitoring assets in the system and how they are relegated. It incorporates all the housekeeping that is important to monitor the system. Support is worried about performing fixes and overhauls for instance, when gear must be supplanted, when a switch needs a fix for a working framework picture, when another switch is added to a system. Upkeep additionally includes remedial and preventive measures to make the oversaw organize run better, for example, modifying gadget setup parameters. Provisioning is worried about designing assets in the system to help a given assistance. For instance, this may incorporate setting up the system with the goal that another client can get voice administration. 4.1.1.2.1 Types of interruption discovery frameworks [B5][B6] To manage IT, there are three principle kinds of IDS: Fig: Showing kind of interruption Detection framework System interruption discovery system (NIDS) It is a free stage that distinguishes interruptions by looking at organize traffic and screens different hosts. System interruption discovery frameworks access arrange traffic by associating with aâ network hub,â network switchâ configured forâ port reflecting, orâ network tap. In a NIDS, sensors are situated at stifle focuses in the system to be observed, frequently in the neutralized zone (DMZ) or at organize outskirts. Sensors catch all system traffic and break down the substance of individual parcels for noxious traffic. A case of a NIDS is Snort. Host-based interruption recognition system (HIDS) It comprises of a specialist on a host that recognizes interruptions by dissecting framework calls, application logs, document framework alterations (pairs, secret key records, capacity databases, Access control records, and so on.) and other host exercises and state. In a HIDS, sensors ordinarily comprise of aâ software specialist. Some application-based IDS are likewise part of this classification. A case of a HIDS is OSSEC. Border Intrusion Detection System (PIDS) Recognizes and pinpoints the area of interruption endeavors on border wall of basic foundations. Utilizing either hardware or more advancedâ fiber opticâ cable innovation fitted to the edge fence, the PIDS identifies unsettling influences vacillating, and this sign is observed and if an interruption is recognized and esteemed by the framework as an interruption endeavor, an alert is activated. 4.1.1.2.2 Comparison with firewalls Despite the fact that the two of them identify with arrange security, an interruption discovery framework (IDS) contrasts from a firewall in that a firewall searches externally for interruptions so as to prevent them from occurring. Firewalls limit access between systems to forestall interruption and don't flag an assault from inside the system. An IDS assesses a presumed interruption once it has occurred and flags a caution. An IDS likewise looks for assaults that start from inside a framework. This is generally accomplished by looking at arrange correspondences, distinguishing heuristics and examples (regularly known as marks) of normal PC assaults, and making a move to caution administrators. A framework that ends associations is called anâ intrusion avoidance framework, and is another type of anâ application layer firewall 4.1.1.3 Components of Network Monitoring and Management System The system checking framework fundamentally contains various modules with the assistance of which appropriate working is done. Coming up next are the rundown of modules and procedures: Starting Set-Up: This is the initial step while setting up a system observing instrument. The machines must be genuinely associated. IP tending to ought to be appropriately completed. System Mapping: The framework conveys an order over the system alongside utilization of different segments to get the base information on the model wherein the system is working system. This model is valuable for reporting the system arrangement. Machine Pooling: Now the guide is readied, and the framework sends the present status solicitation to the segments that are in the system. With this procedure the framework would ready to get the information on any potential disappointments that exist in the system. Cautions Notification: The application can distinguish the potential disappointments in the current system. Like if any framework has left LAN because of any link deficiency or any kind of different disappointments it will send notice to the executive. Data about blunders can be shown halfway or even sent as a SMS message to a cell phone Notification can be through email, SMS or Pager. Revealing: The log-sheet with the assistance of the order can be exceptionally helpful for the framework manager to create the possibility of the kind of mistake that has been every now and again happening. By experiencing a careful research the engineer has discovered that specific procedures like sifting of customer, posting of procedure, overseeing customers and their procedures are the essential functionalities that must be available in a system checking framework. 4.1.1.4 Network based Application Architecture System based application design can be portrayed as the product engineering of the system based application. It gives a theoretical view and the model for examination of the design that will be utilized to manufacture the framework. It clarifies how framework segments are dispensed and distinguished and how these parts cooperate with the framework. Likewise gives data on the sum and granularity of correspondence required for connect. Alongside it additionally gives thought on the interface conventions. 4.1.1.4.1 Client/Server Architecture [W2][W3] The customer server model recognizes applications just as gadgets. System customers make solicitations to a server by sending messages, and servers resp

Risks in the Project Management Case Study Example | Topics and Well Written Essays - 1500 words

Dangers in the Project Management - Case Study Example The creator of the paper expresses that venture the board keeps away from issues related with the task (Reiss, 2007, p.2). Thus so as to achieve an undertaking effectively job of a task administrator is noteworthy (Gido and Clements, 2008, p.303). When all is said in done, a venture is confronted with three requirements result, financial plan and time (Thomsett, 2009, p.7). In this manner to defeat these impediments the control procedure must need to solid. The case involves around two organizations in particular ACME fabricators and Arbor businesses. Zenith fabricator is setting their new processing plant and office at a semi-semi-country. The organization is socially capable and might want their premises to be cleaner and greener. Consequently so as to complete finishing exercises, the organization welcomed delicate. Arbor ventures, an organization associated with the exercises of finishing was chosen for the undertaking. So as to guarantee portrayals from both the sides Arbor has delegated a venture director to control the entire procedure while the fund chief of ACME was given the job of administering the undertaking. The task was running easily until the recently leveled yards got harmed because of substantial vehicles. Because of this wonder, the primary gathering between the two gatherings occurred to choose the issue relating to harming of the garden. Notwithstanding, to sift through the issue there were verbal understandings between the two agents. As things began to move on easily, the money director unexpectedly left the organization. The new delegate who originated from the side of ACME was unconscious of the verbal agreements and a few other inside issues. This has prompted immense disarrays between the two organizations and made disappointment. In any case, the venture finished before the cutoff time however with a surpassing financial plan. After the culmination of the undertaking, the senior administrators found that the outcomes were unacceptab le, and didn't take after the proposed sketch. The following portion of the report will talk about the issues brought up for the situation. A post-venture audit is vital for the assessment of task execution (Hedeman, Haren and Heemst, 2006, p.103). In this unique situation, it will essentially sift through contrasts between the two gatherings. A post-venture audit is characterized as a definitive conventional assessment of the task that looks at any new exercises which may profit the future undertakings (Zedtwitz, 2002, p.256). How might you set about leading such an audit? The evaluation is tied in with analyzing what turned out badly with the venture and what should be possible to improve the nature of future projects.â

The Effects of the Great Depression - Free Essay Example

The Great Depression was a period of economic struggle lasting from 1929 to 1939. Wall Street spiraled into panic and it cost investors and businesses billions of dollars. Millions of jobs were lost and unemployment reached all time lows. The stock market suffered greatly as less and less people could afford to become investors. The economic difficulties also led to emotional suffering and the morale of the public was low. The real catalyst of the Great Depression was the stock market crash of October 1929. Before the crash, there was a peak, the DOW increasing by 6 times between 1921 to August 1929. Investors became comfortable, predicting that the market would stay high for a long time. Several regular citizens decided to purchase stocks on margin (borrowing most of the money from banks or brokers and paying a small percentage themselves). Shares were very overpriced, which doomed the market to an eventual decline. People were overconfident in the stability of the market, people were not afraid of debt because of the current state of the market when it was increasing around 20% every year. Some businesses had problems with overproduction, which made them have to purge their product, lowering the value of their stocks. Soon before the crash, the interest rate was raised from 5% to 6%, which made investors less confident and enthusiastic. There was also agricultural recession going on at the time. Farm ers couldn’t make enough profit to sustain their businesses. When the decline started, people began panicking, only causing the situation to worsen. People rushed to withdraw their funds from banks and investors couldn’t get their money back because the bank had already invested it. This caused bank failure. The reporting and headlines about the crash only worsened the panic. All of these factors led to the crash. Investors, businesses, ordinary people and banks lost their entire savings, which caused widespread bankruptcy. This caused greatly reduced consumer spending because ordinary people who had invested lost all of their money. The cost of stocks increased to much higher than their actual value. Businesses who went bankrupt couldn’t pay their employees which caused them to be forced to lay off thousands of workers. Even workers who still had jobs had decreased wages. Unemployment rates skyrocketed, along with the worsening agricultural crisis. Farmers were already struggling to make a profit, but now even less people were buying their products, which meant they had to decrease food prices. Droughts at the time also affected the production of crops. Banks at the time had many large loans that they could not liquidate. Investors began selling greatly overpriced stocks. Millions of shares became worthless and investors who bought on margin were completely wiped out. Many people fell into debt, especially those who bought on credit. Because of the fixed currency exchange, the depression spread throughout the world, especially to Europe. Job loss greatly decreased the morale of the country. Money was tight for most households, and unemployment was essentially stagnation because businesses couldn’t afford to hire any new workers. Many families figured out creative ways to feed and provide for each other. Inexpensive foods like potatoes and hotdogs became common to use in meals, as did ways of preserving food longer such as salting meats. In conclusions, the Great Depression caused panic and pessimism to sweep through the country with force. The economy was hurt badly, and it may have seemed that it would never recover. The people of the time had to persevere and work hard.

Info About Public Online High Schools

Many states offer public online high schools to interested teens. Public online high schools are free to residents and are usually accredited by the proper regional board. These programs are only open to students living in their district or state boundaries. Unlike ​online charter schools (which are also considered public schools), state-controlled online programs tend to have greater stability and government support. Public Online High School Accreditation Public online high schools are generally overseen by their state’s department of education and tend to be regionally accredited. Before enrolling in a program, be sure to verify its accreditation. Some newer programs may not have received accreditation reviews. Public Online High School Costs Public online high schools are funded by the government and charge no tuition. Some of these virtual programs will even pay for a student’s curriculum, computer, and internet fees. Public Online High School Pros Students attending public online high schools are often able to earn a regionally accredited diploma at no cost. Their parents don’t need to worry about paying for expensive private virtual programs which can cost upwards of $1,500 a year. State-wide online public schools are generally working with the state’s education department. Unlike online charter schools, they are generally not viewed as a threat by local districts. They tend to be more stable and receive less public scrutiny. Public Online High School Cons Most public online high schools adhere to a strict curriculum and schedule. They are less flexible than the majority of online charter schools and private programs. Students attending public online high schools may not have access to many of the extracurricular activities and curriculum choices available through other alternatives. Public Online High School Profiles You can find information about programs in your area in the state-by-state list of public online high schools.

Soc 1000 U1A1 - 1025 Words

Capella University | Social Theory Essay – SOC1000 | SOC1000 – Introduction to Human Society– Professor Worley | | Zachary Skidmore | 7/11/2012 | | Living in the American society of today there are not many times we all come together to sit down and listen. We are busy, we have careers, we have kids, and our free time is expensive. However, there are times that we as nation collectively take the time to stop and listen, when the President speaks. Recently President Obama sat down with a white house reporter to discuss his newly evolved views toward gay marriage. His interview was candid, it was spontaneous, and it set off all kinds of alarms across the societal landscape of America. An article that was recently†¦show more content†¦One of the manifest functions of his statements will be the immediate gain in votes and support he would receive from the gay marriage community. His actions might also create other manifest functions such as other politicians now becoming more willing to openly support gay marriage. A latent function will probably be one that is seen down the road, it will likely come from a generation tha t is currently too young to have any voting powers but will one day form their own world perspective and hopefully take a cue from President number 44. Whichever sociological approach is taken to study this it can be said that there will no doubt be an effect from his statements. Either way, the world we live in today will certainly not be the same as the world we live in tomorrow. That is to say, until the next time we as a nation hold our breath to listen to the President of the United States take a stance on such a polarizing issue. References Crossman, Ashely. Conflict Theory. About.com Sociology. New York Times Company, n.d. Web. 11 July 2012. http://sociology.about.com/od/Sociological-Theory/a/Conflict-Theory.htm Crossman, Ashely. Functionalist Theory. About.com Sociology. New York Times Company, n.d. Web. 11 July 2012. http://sociology.about.com/od/Sociological-Theory/a/Functionalist-Theory.htm Crossman, Ashely. Symbolic InteractionÂ

Nonsense Essay Example For Students

Nonsense Essay ENDURING, ENDEARING NONSENSE by AndrewGreen Did you read and enjoy Lewis Carrolls Alice inWonderland books as a child? Or better still, did you havesomeone read them to you? Perhaps you discovered themas an adult or, forbid the thought, maybe you haventdiscovered them at all! Those who have journeyed Throughthe Looking Glass generally love (or shun) the tales for theirunparalleled sense of nonsense . Public interest in thebooksfrom the time they were published more than acentury agohas almost been matched by curiosity abouttheir author. Many readers are surprised to learn that theMad Hatter, the Cheshire Cat and a host of other absurdand captivating creatures sprung from the mind of CharlesLutwidge Dodgson, a shy, stammering Oxford mathematicsprofessor. Dodgson was a deacon in his church, an inventor,and a noted childrens photographer. Wonderland, and thusthe seeds of his unanticipated success as a writer, appearedquite casually one day as he spun an impromptu tale toamuse the daughters of a colleague during a picnic. One ofthese girls was Alice Liddell, who insisted that he write thestory down for her, and who served as the model for theheroine. Dodgson eventually sought to publish the first bookon the advice of friends who had read and loved the littlehandwritten manuscript he had given to Alice Liddell. Heexpanded the story considerably and engaged the servicesof John Tenniel, one of the best known artists in England, toprovide illustrations. Alices Adventures in Wonderland andits sequel Through The Looking Glass were enthusiasticallyreceived in their own time, and have since becomelandmarks in childrens literature. What makes thesenonsense tales so durable? Aside from the immediate appealof the characters, their colourful language, and thesometimes hilarious verse (Twas brillig, and the slithytoves/did gyre and gimble in the wabe:) the narrative workson many levels. There is logical structure, in the relationshipof Alices journey to a game of chess. There are problems ofrelativity, as in her exchange with the Cheshire Cat: Wouldyou tell me please, which way I ought to go from here?That depends a good deal on where you want to get to.There is plenty of fodder for psychoanalysts, Freudian orotherwise, who have had a field day analyzing thesignificance of the myriad dream creatures and Alicesstrange transformations. There is even Zen: And she tried tofancy what the flame of a candle looks like after the candle isblown out.. . Still, why would a rigorous logical thinker likeDodgson, a disciple of mathematics, wish children to wanderin an unpredictable land of the absurd? Maybe he felt thateverybody, including himself, needed an occasional holidayfrom dry mental exercises. But he was no doubt also awarethat nonsense can be instructive all the same. As Alice andthe children who follow her adventures recognize illogicalevents, they are acknowledging their capacity for logic, inthe form of what should normally happen. Youre a serpent;says the Pigeon and theres no use denying it. I supposeyoull be telling me next that you never tasted an egg! Ihave tasted eggs, certainly, said Alice But little girls eateggs quite as much as serpents do, you know. EthelRowell, to whom Dodgson taught logic when she wasyoung, wrote that she was grateful that he had encouragedher to that arduous business of thinking. While LewisCarrolls Alice books compel us to laugh and to wonder, weare also easily led, almost in spite of ourselves, to think asBibliography:FURTHER READING: Lewis Carroll. AlicesAdventures in Wonderland ; Through the Looking-Glass,with an introduction by Morton N. .u9a3d9dae53d4ad125fd0494d5f139614 , .u9a3d9dae53d4ad125fd0494d5f139614 .postImageUrl , .u9a3d9dae53d4ad125fd0494d5f139614 .centered-text-area { min-height: 80px; position: relative; } .u9a3d9dae53d4ad125fd0494d5f139614 , .u9a3d9dae53d4ad125fd0494d5f139614:hover , .u9a3d9dae53d4ad125fd0494d5f139614:visited , .u9a3d9dae53d4ad125fd0494d5f139614:active { border:0!important; } .u9a3d9dae53d4ad125fd0494d5f139614 .clearfix:after { content: ""; display: table; clear: both; } .u9a3d9dae53d4ad125fd0494d5f139614 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u9a3d9dae53d4ad125fd0494d5f139614:active , .u9a3d9dae53d4ad125fd0494d5f139614:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u9a3d9dae53d4ad125fd0494d5f139614 .centered-text-area { width: 100%; position: relative ; } .u9a3d9dae53d4ad125fd0494d5f139614 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u9a3d9dae53d4ad125fd0494d5f139614 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u9a3d9dae53d4ad125fd0494d5f139614 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u9a3d9dae53d4ad125fd0494d5f139614:hover .ctaButton { background-color: #34495E!important; } .u9a3d9dae53d4ad125fd0494d5f139614 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u9a3d9dae53d4ad125fd0494d5f139614 .u9a3d9dae53d4ad125fd0494d5f139614-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u9a3d9dae53d4ad125fd0494d5f139614:after { content: ""; display: block; clear: both; } READ: Public Speaking Anxiety And Its Effect On Students Essay Cohen, Bantam, 1981.Lewis Carroll: The Wasp in a Wig, A Suppressed Episodeof Through the Looking-Glass, Notes by Martin Gardner,Macmillan London Ltd, 1977. Anne Clark: The Real Alice,Michael Joseph Ltd, 1981. Raymond Smullyan: Alice inPuzzleland, William Morrow and Co. , 1982.

Poems Explore The Theme Of Death English Literature Essay Essay Example

Poems Explore The Theme Of Death English Literature Essay Essay How make the Writers of Remember , Crabbit Old Woman and Refugee Mother and Child use their verse forms to research the subject of decease? Christina Rossetti s Remember , Phyllis McCormack s Crabbit Old Woman and Chinua Achebe s Refugee Mother and Child all explore the effects of decease and the agony it causes for everyone straight involved. In Rossetti s Remember the poet shows us the hurting and desperation associated with decease. McCormack s Crabbit Old Woman is a supplication for people to see past the typical stereotype of old people as being hopeless and non deserving caring for, when they are approaching decease. Chinua Achebe s Refugee Mother and Child conveys to us the arrant devotedness a female parent feels for her kid whilst cognizing that her clip is limited, and is based on refugees in the Nigerian civil war in the 1960 s. We will write a custom essay sample on Poems Explore The Theme Of Death English Literature Essay specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Poems Explore The Theme Of Death English Literature Essay specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Poems Explore The Theme Of Death English Literature Essay specifically for you FOR ONLY $16.38 $13.9/page Hire Writer In Christina Rossetti s Remember a adult female is first inquiring her spouse to neer bury her even though she is close to decease, but so changes her head and realizes that it is rational for him to bury her and populate his ain life. The first stanza starts with her stating Remember me when I am gone off, in this the adult female addresses her loved one, and even though she uses the imperative it does non experience commanding at all. In making this Rossetti has efficaciously established a sense of understanding towards the adult female. The following line Gone far off into the soundless land ; uses Gone far awayaˆÂ ¦ as a euphemism of decease and with the usage of the word far the euphemism becopmes more powerful due to the fact that distance is added. The other half of the sentence soundless land nowadayss us with a placid image of the hereafter whilst still giving the reader a sense of isolation through the usage of the word soundless . Rossetti uses initial rh yme in keep me by the manus, to clearly demo us what their relationship used to be and to show us with a physical connexion that has been lost because of her decease. The 2nd stanza is similar to the first in the sense that she is seeking to convert her spouse neer to bury her. The concluding stanza gives us a dramatic alteration to the remainder of the verse form. She now tells her spouse that it would be all right to bury me for a piece . This shows us that she is really a caring individual and merely wants what is best for her spouse, and instead have him travel on than linger in hurting for the remainder of his life. As we are now given an image of her lovingness love the verse form ends optimistically. As this is a sonnet it should follow either the Petrachan construction or the Shakespearian construction, Remember does neither, although it is rather similar to the Petrarchan construction. A Petrarchan construction would typically follow the rhyming form of A-B-B-A/A-B-B-A/C-D-E-C-D-E ( the cuts stand foring the alteration in stanza ) , whereas Rossetti s sonnet follows the rhyming construction of A-B-B-A/A-B-B-A/C-D-D-E-C-E. I found that Rossetti normally changes the rhyming form in her sonnets[ 1 ]. This is done deliberately as the significance signifier the eight has now been changed in the six. At first it was a supplication for her spouse non to bury her, and so it changed to her desiring her spouse to bury. This makes the poem really fluid because non merely does the context of the lines alteration, the rhyming form has besides adapted to this alteration in context. The iambic pentameter adds a really smooth beat to the verse form, doing it look as though the adult female is unagitated and non angered, even in decease. Crabbit Old Woman and Remember are likewise in the sense that they both have a voice showing an statement which pleads for recollection. In Crabbit Old Woman we are presented with an old lady whose end is to seek and convert the nurses to see past the typical stereotype of old people as hopeless and non deserving caring for, as she is approaching decease and does non desire to be remembered as such. The rubric of this verse form instantly evokes a sense of decease as old age is frequently associated with it. The first 22 lines are a series of inquiries which are directed towards the nurses, and are seeking to uncover the typical beliefs that the nurses have when caring for the old adult female. The turning point of this verse form occurs at line 23-24 Then open your eyes/ you re non looking at me. This line is the old lady demanding to be acknowledged by the nurses. The original negative onslaught upon the nurses has now changed to positive, happy memories as we are led through her life. In this life narrative the linguistic communication has wholly changed from a colloquial manner to a more poetic manner. This alteration is shown by line 34 with wings on her pess, which is a metaphor for the freedom she one time had, whereas now her freedom is restricted as she can non go forth the infirmary. The remembrances of her life are highly accurate and since we are traveling through her life as she ages it feels as if we are turning the pages of a book At 40 , At 50 . One interesting thing that McCormack has done is that she has kept this portion all in present tense. Making this is a manner of demoing the reader that these memories are kept fresh in her head, and it shows us that she can retrieve it with easiness. The following turning point of the verse form once more induces a temper alteration except this clip it is from positive to negative. The really first line ( line 57 ) of this temper alter entirely sets the tone for the remainder of the verse form. Dark yearss are upon me, this line shows us merely what her life is like now, fearful and cold. The personification of nature in line 67/68 Tis her joke to make/ old age expression like a sap. shows us her ideas and feelings ; that she feels like an imbecile and is at that place to be laughed at. This last portion contains imagery associated with death- crumbles , old carcase and beat-up bosom . This imagination makes the reader recognize what is go oning to the adult female in her old age, and that her decease is inevitable. The concluding thing worth adverting about this verse form is that although the adult female does non desire to decease she accepts that her decease is a blunt fact and asks the nurses one more clip to see past her physical organic structure and look inside and see who she truly is. Similarly, Refugee Mother and Child besides presents a series of blunt fact [ s ] to show the horrors of decease for the refugees in Nigeria. In Chinua Achebe s Refugee Mother and Child we are shown what day-to-day life is like for refugees in the Nigerian civil war ; they are filled with decease and sorrow. This verse form is based on the refugees who were in the civil war in Nigeria in the 1960 s[ 2 ], and although he bases this verse form on merely one of the refugee households, in kernel this was what was go oning to all the refugees. This civil war created 1000000s of refugees which had to fly to the south-east of Nigeria to avoid being killed2. One of the first things Achebe does in this verse form is arousing a sense of spiritual images of fear by mentioning to Madonna and Child . These images suggest the sheer devotedness the refugee female parent feels for her deceasing kid, and it besides attaches non merely a physical love but a religious love every bit good. This fi rst stanza is in complete contrast the 2nd 1 in which we are presented with negative and coarse linguistic communication, which portrays the state of affairs of the refugees. Achebe has efficaciously appealed to three of our senses: touch, odor and sight with combed the rust-colored hair , smell of diarrhea and blown unfastened abdomens respectfully. Achebe uses these vulgar images to seek and do us understand the cruel world of the universe, which is, many guiltless people enduring due to the effects of war. Physical descriptions of the refugees such as exhausted ribs and dried-up undersides are used to once more seek and do us understand the horrors that these people face every twenty-four hours. Stanza 2 starts off with a reasonably long gap sentence which has few verbs. This is deserving adverting because since there are less verbs it implies the deficiency of energy these people have. The female parent is associated with a shade twice in this verse form. This pick of enunciation gives us the feeling that she is close to decease and that even her ain decease is inevitable, non merely her kid s. Last Achebe reminds us of the female parent and kid s old lives, which were normal ( this would hold been before the civil war in Nigeria ) . In making this we are brought closer to them. The concluding simile of the verse form now she did it like seting bantam flowers on a grave brings us back to world and makes us recognize that the kid will decease. All three verse forms deal with the subject of decease frequently in direct and clear ways. Although each of the poet s talk about different facets of decease, they all still complement each other in footings of the concluding results for the characters portrayed in the verse form. Achebe s verse form shows the results of wars and political battles whereas Rossetti s and McCormack s verse forms both trade with decease in a more controlled environment where the cause of decease is non due to the states struggles. The chief difference between all three verse forms is the manner decease is presented. In Remember , although decease is a critical portion of the verse form it besides revolves around emotions of the characters alternatively of merely the coarseness of decease. This is a contrast to Refugee Mother and Child where the coarseness of decease is the chief facet of the verse form. Crabbit Old Woman besides differs to the other verse form as age is an of import feature of the p iece. Refugee Mother and Child and Crabbit Old Woman likewise use physical imagination which Remember does non. This usage of physical imagination makes understanding the poet s message finally easier. In decision these verse forms have given me a greater grasp for the complexness of decease and how it can differ so abundantly from individual to individual.

Essay on glengarry and good faith part 2

Essay on glengarry and good faith part 2 Essay on glengarry and good faith part 2 Essay on glengarry and good faith part 2Essay on glengarry and good faith part  1Just like the case of Marcus, they do not think of consequences of their criminal actions. They do not care about the company which they can ruin by such crime. What they do care is their personal well-being, wealth and success.However, the film makes the audience think of true motives which drive people to launch the pursuit of wealth. Moss is apparently ready to steal shares to become wealthy, while Levene has a different motivation since he wants to save his daughter and commits the crime as the way to earn money for the treatment of his daughter. In this regard, the action of Levene does not look absolutely immoral, even though it is definitely a crime from the legal standpoint. However, the motive of Levene is justifiable from the ethical standpoint since the salvation of his daughter was a reasonable pretext for committing the crime.Moreover, Levene turns out to be forcefully involved into the cr ime by Ross, who schemed the crime and elaborated the plan. More important, it was Ross, who forced Levene to commit the crime. In such a situation, the ending of the film gives implications that business is very complicated and no one can foresee what can happen next. For instance, Levene has got the offer from Roma to become his business partner, but as Levene has committed the crime he will definitely lose its opportunity. Such ending is probably the attempt of the director of the film to show that any crime leads to the punishment of the offender. However, such ending also gives implications to the injustice and evil nature of business. To put it more precisely, the main character, Levene is apparently ready to do everything to succeed but business turns out to be too cruel for him and he cannot find the right way to success.At the same time, the film shows that people are pursuing wealth as the main purpose of their life since wealth brings everything. For instance, Ross and ot her salesmen are looking for any opportunity to become wealthier than they are at the moment. Even Levene views the wealth as the way to save his daughter suffering from a serious illness. In other words, the wealth is the main purpose of their life because they believe they can buy everything they want, if they have money.However, such worldview contradicts to many ethical theories, which tend to prioritize the morality over material benefits. In this regard, the film as well as the book shows the loss of spirituality. Joe, who grew up in a very religious family, where parents discussed salvation every day along with the price of tomatoes (Smiley, 59), cannot find his way to success because his spirituality and moral values raise unsurpassable barriers on his way to the successful business development because business has nothing to do with morality, ethics and spirituality. Similarly, the film depicts the main characters, who are absolutely deprived of spirituality. They have no m oral values and norms that will guide them throughout their lives. Instead, they focus on ripping off all the money they can, even if they deceive or even steal money from other people.The total loss of spirituality becomes the mainstream trend in the contemporary society and the book and film uncover this trend to the full extent. In such a way, they show that people become enslaved by their desire to become wealthy, whereas the wealth itself is worth nothing. At any rate, the main characters of the book and film view their business as the main point of their life, while there are issues which they cannot buy. For instance, the daughter of Levene is ill and he cannot buy health for his daughter. The problem is not the shortage of money but the problem is the lack of health and related problems his daughter has. However, he believes sincerely that money can solve all his problems.Furthermore, characters of the film and book have no other priorities in their life but their business. Even Joe, who grew up in the religious family, has lost his spirituality and he views believes of his parents ironically and he feels contempt to those beliefs of his parents. At the same time, his spirituality is probably not totally lost as is the case of Marcus because he is not ready to deceive his business partners so far.At the same time, it is worth mentioning the fact that the film and book uncover the degradation of morals of the contemporary society, where everything is for sale. The business brings people money but leads to the moral degradation. For instance, Marcus brings considerable changes to the community since he is the first person, who is absolutely free of any morals norms and values and he is ready to commit any act, including crime, if it makes him richer. Remarkably, community members learn fast to ignore any moral norms and values. The community steadily slips to adultery, disrespect to each other, offenses and the total loss of spirituality. Marcus changes the worldview of people in the community making them believe that they can make money from everything.The similar trend can be traced in the film, where the main characters are degenerates, who view deception as a norm and, more important, they have made deception, scheming and abuse of moral norms an integral part of their life. They are just like Marcus ready to commit any crime, if it makes them richer. As a result, they eventually do commit the crime just like Marcus. In such a context, it is possible to trace the clear ties between crimes and desire of people to become wealthy. In their ultimate manifestations, those efforts to become wealthy end up in either the crime or disaster. Since offenders depicted in the film and the movie steal money from their business partners, while their business partners suffer from financial losses and face a risk of bankruptcy. In such a situation, the film gives a hop that the crime will be investigated and offenders will be punished but the d irector leaves the denouement in suspense intentionally to make the audience think whether there will be any punishment at all or, probably, the criminals will use one of their immoral schemes to avoid the punishment. For instance, Levene has already tried to bribe Williamson twice. Therefore, he probably can try bribing the authorities to avoid the just punishment for his crime.In such a way, people turn out to be slaves of money and wealth but the main characters depicted in the book and film are apparently unhappy. The film and book show that the wealth does not make people happier. On the contrary, their anxiety grows stronger the richer they become. The main problem of the main characters of the book and the film is the deep-rooted belief that money can buy everything but this idea is intrinsically wrong and violates basic ethical norms. The pursuit of wealth dehumanizes people and they violate basic ethical norms. They fail to understand that there are things that are much mor e important than money, like health, family, happiness and others.Furthermore, the main characters of the book and film are conformists since they try to adapt to circumstances instead of changing them. They are looking for the easiest to resolve their problem, as was the case of Levene, who tried to talk to Williamson to persuade him not to fire him. Also Marcus prefers to steal money, when he has them at hand and when he sees the option to take the money and get away fast remaining unpunished for his crime. In such a way, the main characters of the book and film do not even think of changing their life or their environment. For instance, real estate salesmen in Glengarry Glen Ross do not even try to change their performance. Instead, they look for other options to stay in the company or in business. For instance, even Roma, who holds the leading position in the team, prefers to launch a new business to stay in business rather than trying to dissuade Williamson from changing the po licy of the company. The salesmen are not ready to change the way they work and they will apparently keep deceiving their customers to earn more money.Thus, the film Glengarry Glen Ross and the book Good Faith depict the moral degradation of the main characters under the impact of the dominant culture oriented on the pursuit of wealth. The film and book reveal the destructive impact of the pursuit of wealth on the morality of people. In fact, business has the dehumanizing effect on the main characters since the most successful characters are the least moral ones.

Malcolm X, Dr. Martin Luther King and Bobby Seale Research Paper

Malcolm X, Dr. Martin Luther King and Bobby Seale - Research Paper Example The difference was the way each man promoted equal rights. Martin Luther King Jr. thought peaceful resistance was the way. He led boycotts to fight Jim Crow laws. He believed in integration. Malcolm X preached hate and segregation from the ‘white devils’. He wanted equal rights without integration. Bobby Seale believed in action. He protected his neighborhood through violence. The Black Panthers incited riots, most notably at the Democratic Convention. Another major difference that impacted each man’s views was religion. King was Christian. Malcolm X was a Muslim. Bobby Seale did not really have a religion. The Black Panthers followed a more Marxist path. Martin Luther King Jr. and Malcolm X were both assassinated. Bobby Seale is still alive. King and Seale came from the South, but Malcolm X came from the North. King and Seale had fathers that worked and homemaker mothers. Malcolm X was from a broken home and even ended up in foster care. Seale served in the military, but the other two did not. The SCLC helped the Civil Rights Movement most in terms of gathering positive attention to the cause. The Nation of Islam inspired a fear in both black and white Americans. The Black Panthers incited violence that led to the gangs of

HUMAN SIMULATORS TO TEACH STUDENTS AND RNs Research Paper

HUMAN SIMULATORS TO TEACH STUDENTS AND RNs - Research Paper Example It shall first present a description of the topic selected. It shall also discuss why this topic was selected and how it involves informatics. It shall also discuss the impact of human simulators and how they improve or deter patient care, and how they improve or deter nursing education. This research is being carried out in order to conceptualize a thorough and comprehensive understanding of human simulators as a teaching aid. Discussion Human patient simulation (HPS) is a teaching method which â€Å"allows nurses and other clinicians to refine and apply their skills in realistic health care situations and participate in learning experiences tailored to their education needs† (Beyea and Kobokovich, 2004). Human patient simulation is a new technology which was borne out of the advancement in informatics and computer technology. This new technology uses computer life-sized mannequins which can formulate life-like situations which can be adjusted accordingly in order to comply w ith instructor’s educational goals (Pacsi, 2008). The very first human patient simulator was seen in the late 1950s and was known as Mrs. Chase; it was basically a model with a torso and a separate computer software (Herrmann, 1981). This model was used to assist nursing students in their physical assessment process. The Harvey Model was seen in the 1960s and it model was built with simulated heart and lungs; and it assisted students in distinguishing between normal and abnormal cardiopulmonary indications. A fully equipped computerized human simulator Sim One was then built in order to simulate endotracheal intubations in order to teach medical and graduate nurse anesthesia students (Gaba and DeAndra, 1988). The simulators which are now being used (MetiMan, Laerdal SimMan, and BabySim) are equipped with computer software and can be connected to laptops and desktop computers. Some of these models are able to speak and blink; they have chest walls which expand on inspiration a nd then relax on expiration; and they also exhibit programmable audible lung and heart sounds (Pacsi, 2008). They can be intubated and can receive bag and masks for ventilation. When these devices are plugged into monitors, teachers can then program the heart rates, pulse oximetry readings into these machines (Pacsi, 2008). These simulators can also be programmed to exhibit human-like responses to different diseases and to the reactions to interventions, including administration of IV meds, intubation, ventilation, and CPR. Computers have now been used in classrooms in order to manage communication and the gathering of knowledge. The current computer applications now offer features which help facilitate and support clinical learning (Pacsi, 2008). Colleges and universities have established simulation centers in order for students to practice and develop their technical skills and to develop their critical thinking, decision-making, delegation, and coordination skills. Simulations ar e technologies which have been made possible with the availability of technology-equipped mannequins (Pacsi, 2008). With the hands-on availability of these technologies, students have been exposed to different scenarios; moreover, these simulations can also present students with different situations they may meet during their clinical experience. In effect, the students are able to come up with treatments and interventions and

Retaining Customers Essay Example for Free

Retaining Customers Essay BT is one of the largest communications companies in the world. One of the services they offer is residential or personal communications solutions. Even though they now have competition from other companies offering consumers substitutes for their service, they still hold the largest market share of providing residential customers with telephone lines. For BT to maintain this market share, they must retain the customers they have. I will be recommending how they can retain their customer base as well as winning new customers. I will be looking at several models and theories in order to do this. * Making Customers into Champions * The case of the complaining customer * The tip of the Iceberg Model From BT a customer receives a core service. Telephony. The customer expects the telephone in their home to be working when they pick it up. They are not going to be wowed by the service if it is just working. However, when the customer makes contact with BT to enquire, change or add something they will use this opportunity to form a perception of BTs Customer Service. Most people who move to a different telephone provider do so because they perceive indifference in the people they do business with at their current company. Customer feedback tells BT that one of the biggest drivers of dissatisfaction is the difficulty in registering their complaint with BT. A large part of this dissatisfaction stems from a lack of promised callbacks and an initial difficulty in escalating their issue. This feedback has been substantiated by OFTEL in that the number of customers contacting them to complain that they have not received a promised call back has been increasing. OFTEL have given BT a very clear indication that they expect this situation to be addressed and therefore it is paramount that the following recommendations are implemented immediately. * Own, Decide, Do Training to be rolled out to all Customer Service Advisors. When a complaint is received in the 150 call centres the individual must own the complaint, make a decision about what to do with it and follow any promised action up with a call to the customer to let them know what happened. * Keeping the customer informed With some complaints resolution may not be speedy. There may be some technical difficulties, which hold resolution up. The customer does not know this and will perceive any periods of silence as the indifference of BT to their complaint. Keeping the customer informed of progress or news (good or bad) will enhance the customers perception of BT * EDCSMs (Event Driven Customer Service Measures), the service that BT offer customers must be analysed in order to measure its success. Through BTs sophisticated SMART datatbase, every contact with the customer is logged with the id of the advisor who took the call. This way trends can be spotted as well as training areas The barriers for the customer to successfully register their complaint are as follows: * The BT shunt BT is a huge business with over 20 large call centres taking in the freephone 150 (customer service) calls. It is very easy for complaints to get lost in the system. * The call steering system. There are many different numbers to press for different departments. It is difficult to speak to a human * The Call Handling Time that advisors are encouraged to adhere to. This measure the amount of time they are talkng with each customer in order to keep the Percentage of calls answered as high as possible. * Poor training and coaching target based coaching instead of skills based coaching In the longer term there are some other changes that should be implemented by BT over a period of time in order to instil enhanced behaviours in all employees. Traditionally employees of a company see a complaining customer as being a nuisance. BA challenged this when they introduced the Making Customers into Champions Model. This model can be directly applied to BT, who is, itself, striving to provide World Class Customer Service. This model labels different sectors of the customer base and how likely they are to contact BT with any dissatisfaction they may have and how easy it is to register this dissatisfaction. If the customer has a complaint and they cannot register this in any way, they may feel tempted to try a different provider. If the complaint is not registered then BT has not had a chance to resolve the complaint. If BT has a chance of resolving the issue, if it is resolved skilfully and well, research suggests that this could actually enhance the customers perception of BT. So, in short, a customer complaint can turn in to a glowing report for BT. Furthermore, if we make BTs customers in to champions, BT can learn from the mistakes they have made that might have caused complaints in order that they do not occur again. * A dissatisfied customer will tell between 10 and 20 other people about their problem * A customer who has had a problem resolved will tell 5 people about their situation The case of the complaining customer is a valuable study that BT should already have taken heed of. The problems experienced by Mr Shelton almost mirror the experiences some BT customers have when things go wrong and customer relations are tested to the full. It may be tempting for some employees working for such a huge cash cow as BT to believe that BT can afford to lose difficult customers. This study shows that whilst few customers actually take the time and energy that Mr Shelton did to complain, there are actually many other dissatisfied customers (Mr Shelton is just the tip of the Iceberg). These customers are the missing in action group and will just quietly take their custom elsewhere and thus impact significantly on BTs profit margins. The article points out that whilst it would be easy for us to read Mr Sheltons contacts with the company as neurotic, in actual fact Mr Shelton has responded very emotionally to the way he feels his complaint has been dealt with. Customers should be allowed to vent their feelings, feel listened to and valued before their problem is resolved. They are experiencing feelings of powerlessness and this will be compounded if they feel that an advisor is not listening to them. Paraphrasing can be a useful tool here, to show empathy and check for understanding. TARP published a graphic representing the Tip of the Iceberg Principle. It indicates that consumer complaints to a third party are only a small portion of those that exist. Theyre just the visible portion and reflect the much broader picture. This demonstrates how important it is for BT to be proactive in gaining feedback from customers at every possible opportunity. It was not the tip of the iceberg that sunk the Titanic, and it will not affect the business greatly if just those visible customers were dissatisfied with BTs service. Those that leave quietly will have the greatest impact and BT will have little or no information as to why they left. BT must strive to deal with any customer requests the first time every time. Here is a list of my recommendations for BT for implementing across the board over the next 12 months in order to retain customers. * A review of the training process all training should be underpinned with updated balance scorecard and appropriate coaching given by line managers * Quality must come before quantity. If all customers were dealt with the first time they called, there would be less calls * Approach customer complaints as a chance to dazzle and delight customers and enhance a customers perception of BT through a training programme * Work together with different departments and not as adversaries. Promote teamwork * Introduce an incentive scheme for teams and individuals who achieve excellent customer relations * Use customer feedback more effectively (EDCSMs)- find out what customers want/expect then exceed this * Give staff more responsibility and authority to deal with complaints. Allow then to be flexible when it comes to procedural rules. Stop quoting BT policy. * Allow a measure of redress such as goodwill payments and compensation payments In implementing the above and re-training staff, BT will retain greater numbers of customers. Existing customers (especially those we have information about) are an ideal group to market new products to as well gain information from about how to improve on the products and services BT has.

A Students Reaction to Used Car Websites :: Sell Websites Buy Web Sites

A Student's Reaction to Used Car Websites Getting a used car instead of a new car is becoming a trend in America today. People do not want to spend money for new cars cause of the fact that cars’ values diminish significantly. This is exactly what my friend thought when he bought his used Acura CL 2.3 Coupe 2D for 13,500 dollars last years from a local dealer. Now the question is whether the price he paid really makes sense considering the current options and conditions of the car. Unfortunately, my friend didn’t even do any research before he bought this car. Thus, he bought this car with a relatively higher price than the price that he actually could have. Based on some of the used cars sales websites like kbb.com or edmunds.com which will be discussed later, he can actually buy that car for 12,585 (kbb.com), or 12,233 (edmunds.com). Inspired by my friend’s experience, I did some study on websites that can help you to negotiate for a used car like a pro. I come up with these two websites that I mentioned earlier—kbb.com and edmunds.com. Both these websites have their advantages and disadvantages. Later in the discussion, I will present all the features of each websites, and compare both websites. The question about which websites is better again depends on the user’s needs. The first website that will be evaluated is the kbb.com. This website which was created by Mike Kelley in 1981 is an online version of the standard Kelly Blue Book guidelines for all used cars. Why this website is trusted by a lot of people has a long history dated back to 1918 when Les Kelly, the Pioneer of this service, created the Kelly Blue Book. The background of the existence of the Kelly Blue Book will not be discussed too much since it is beyond the scope of this paper. However, this online version makes it much easier for people to browse through the internet and find out about the appropriate price they can bargain for with the local dealers or with the private owners. How so? This question can be simply answered by the user friendliness of the website itself. The graphic is simple, and the features are well organized so that it is easy for people to go from one feature to another.

Middle Age Religion

During the Middle Ages, the Catholic Church was the sole church in Europe, where it has its own laws and its own treasury. The church was considered as an important law-making body, recognized not only by the people, but also by its leaders. The heads of the Catholic Church played big roles in the government, as they used their influence to get their way on things. Bishops were rich people at that time, and has come from a line of noble families. They have a tight hold on the people, especially since they are the ones who are â€Å"closer† to God.The lives of the people living in the Middle Ages were greatly dominated by the church. The church’s influence is limitless, from peasants, to noble lords and even the Kings – they all succumb to the will of the Church. Many of the medieval people dedicated their lives in the service of the Catholic Church and the religion they are in. They offer a life of service to the people of the Church, in hope that their actions w ould be acknowledged by God, the creator. This had been the usual threat being issued by the people of the church in order to get what they wanted from the people (Carr).During the early years of the Christian religion, its growth was being suppressed by the Roman Empire. This is because the Christians have refused to worship the Roman gods or acknowledge the power of the Roman Emperor. Christians have been persecuted all throughout the empire. These persecutions ended during the reign of Emperor Constantine, who made Christianity the official religion of the Roman Empire. Constantine the Great then proclaimed himself as the emperor of the Christian people, thus spreading the religion throughout the Empire (Middle-Ages.org.uk).The beginning of the 5th century saw the crumble of the Roman Empire. This is caused by invading Germanic tribes conquering the city of Rome. This has led to the period referred to as the Dark Ages. The fall of Rome however, signals the rise of the Christian C hurch. The Dark Ages became a stepping stone for the Catholic Religion to flourish. From the Dark Ages up to the Early Middle Ages, the only accepted Christian religion was the Catholic religion. Catholic means universal, or as a whole. Any sect that was established was viewed to be as acts of heresy and the people are heretical (Middle-Ages.org.uk).The power of the Catholic Church in the middle ages was so great, that it owned lands, imposed its own taxes, and created its own laws. It is a very powerful institution that even Kings succumbed to its influence. The Church also accepted gifts and special offerings made by those who wanted to make sure that they have a place in heaven. The influence of the church extended to various lands. They were alongside the kings and rulers of Europe when it comes to power. Those who oppose the Church will instantly receive excommunication – they would go straight to hell when they die (Oakley).One of the major events in the Catholic Religi on in the middle ages occurred in the latter part of the middle ages. This is when the Eastern and Western Christian Churches split because of issues which arise from the crusades. This is called as the Great Schism, separating the two halves of Christian Churches. Another split occurred in the Western Christendom when two Popes have been elected and established at two different places. This is caused by disagreement in the elections. This continued to a few decades, up until the issue was healed at the Council of Constance, and the Catholic Religion finally became known as the Roman Catholic Religion.Works Cited:Carr, Karen. â€Å"Medieval Religion†.   1998. November 4 2007. .Middle-Ages.org.uk. â€Å"Middle Ages Religion†.   2002. November 4 2007. .Oakley, Thomas P. â€Å"Religion and the Middle Ages†.   2007. November 5 2007. .

Benefits Of Being Outdoors Depression - 907 Words

Essay 2: Benefits of Being Outdoors Depression is a devastating disorder, though one may find it hard to understand or take seriously. You can’t see it or touch it, but when it settles over you or your loved one, it can affect nearly every aspect of daily life. Depression can disable everything from waking up in the morning to going to work, even sleeping at night. Sufferers experience feelings of intense despair and hopelessness. Activities they used to find joy in no longer interest them and in some cases may lead to attempted suicide. Infact, Depression is the leading cause of medical disability worldwide and accounts for over 210 billion dollars each year in medical expenses and missed days of work. Antidepressants are prescribed at an all-time high and fail to consistently do better than placebo pills (Wittenborn, 551). I myself have experienced this first hand, shelling out money I didn’t have for antidepressants that had little to effect or just made my symptoms worse. However, emerging evidence focuses on an alternate therapy used in alleviating Depression, and it’s based in nature. Termed ‘ecotherapy’ by Mind, a charity group based in the UK that facilitated this research, ecotherapy is described as a whole range of green activities that can be beneficial to people’s mental health and well-being; things like gardening, cycling, and conservation (Jackson, 8). Professor Jules Pretty, Head of the Department of Biological Research at the University of Essex described aShow MoreRelatedMental Health Issues And Levels Of Participation1725 Words   |  7 PagesLiving in a state of positive, stable mental health benefits individuals in all areas of life. Attaining a positive state of mental health seems simple enough, but can be difficult when juggling many different responsibilities and leading a busy life. As the modern world becomes more and more reliant on technology, and an increasing number of occupations require employee s to sit at a desk for long hours, there is a need to remedy the stress that is associated with these â€Å"desk jobs.† This report addressesRead MoreAlternative Medicines For Complementary And Integrative Health1561 Words   |  7 PagesMental Illness stated that 16 million adults deal with depression each year (â€Å"Mental†). Depression is a common mental health disorder that people can acquire in today’s society. There are many forms of depression that exist ranging from mild to very severe. Some of those forms include major depression, seasonal affective disorder, postpartum depression, psychotic depression, dysthymia, and bipolar disorder. Many individuals with depression try to treat their illness by relying on antidepressantsRead MoreThe Health Of A Landscape1282 Words   |  6 Pagesphysical surroundings can have an impact on their overall health. With a contemporary cultural emphasis on healthy living, land planners including urban designers and lan dscape architects have unique opportunities to integrate health into our everyday outdoor spaces. In a publication written by Landscape Institute, a Royal Chartered Institute for Landscape Architects and land planners, there are 5 essential principles that contribute to the success of a ‘healthy landscape’. Principle 1 â€Å"Healthy placesRead MoreThe Effects Of Social Cognitive Theory On The Behavior Of Veterans With Ptsd And Other Psychological Health Issues1252 Words   |  6 PagesNatural environments and outdoor settings are common places people go when they want to relax or temporarily escape life’s problems. Most often, when choosing where to vacation, people commonly select a destination with picturesque sceneries or serene landscapes. For this reason, natural outdoor settings seem like an ideal place to incorporate recreational therapy activities for those with physical and mental health issues. Recreational therapists should consider several aspects of their patientsRead MoreHow Technology Has Changed Children1466 Words   |  6 Pagesmaking it easier for them to be less active outdoors than before. Children s Outdoor activities were created by companies to help children be active and learn teamwork skills. For example soccer, basketball, baseball, and football have it so that children in the city or country can participate in outdoor fun and help them to become social and a good team member. This has helped because it gets the children out of the house and off electronics. Outdoor activities were also created to help childrenRead MoreBeyond Blue Is An Australian1300 Words   |  6 PagesBeyond blue is an Australian, independent non- profit organisation which endeavors to address issues in association with depression, related mental disorders and anxiety disorders. Established in the year 2000, the organisation creates mentally healthy environments, which aim to support a diverse range of individuals across the lifespan. Additionally, Beyond blue have developed more than three hundred information resources which can be accessed online or via their support service. This ini tiativeRead MoreThe Effects Of Nature On Children s Health1536 Words   |  7 Pagesto become more healthier because of the constant exposure to green space. However, this is not completely true. Children in both urban and rural areas can develop health issues, but one way of reducing the chances of escalating health problems from being unhealthy is to be exposed to the nature. Nature will affect the development of children s health in many beneficial ways. It is important for children to become connect with the nature during their childhood years because this is the most importantRead MoreThe Health Benefits of Nature Essay1152 Words   |  5 Pages Allowing children to regularly explore and experience nature can lead to positive health benefits including lowering the risk of childhood obesity, reducing allergies, and improving mental health. Through nature children experience more physical activity than indoor entertainment which can combat childhood obesity. While in nature a child’s body can adapt to allergies and eventually become immune. Lastly nature can help to improve a child’s overall mental health. Unfortunately interactions withRead MoreRecreational Sports Research1552 Words   |  7 PagesReferences Boettcher, M.L. Gansemer-Topf, A.M. 2015. Examining leadership development through student leader outdoor recreation training. Recreational sports journal. 39, 49-58. Doi: 10.1123/rsj.2014-0034 In this article, the researchers are looking on at how outdoor training trips helped students develop their leadership identity, and the factors that were present. With the use of interviews, they created a qualitative study in which student trip leaders reflected from their time on a trainingRead MoreWatching Tv And Play Video Games1621 Words   |  7 Pages(Diagnose-Me) Another study was done in Minnesota to determine if there was a connection between lack of exercise and depression. Contestants were asked if they got 20- 30 minutes of exercise at least three times a week; they also took a standard test for adolescent depression. Top levels of physical activity at the start of the seventh grade were tied to lower levels of depression at the same point, and increased activity over the next 2 years was associated with reduced depressive symptoms at the